Cancellation Policy

Booking & Confirmation Appointments must be booked at least 24 hours in advance. Once your booking is received, you’ll receive a confirmation email with session details and a secure telehealth link (if applicable). Cancellations & Rescheduling We understand that life happens. Please cancel or reschedule at least 24 hours before your appointment to avoid a late-cancellation fee. Late cancellations or no-shows may result in a $55 fee (for self-pay clients) or be reported as a missed session to your insurance plan. Clients with repeated no-shows may be asked to pre-pay for future appointments. Payment & Insurance Journey Inward accepts most major insurance plans, including BlueCross BlueShield, Aetna, UnitedHealthcare/Optum, and Carelon Behavioral Health. Private pay rates are due at the time of service. Copays or coinsurance will be charged automatically to the card on file. Telehealth Etiquette For virtual sessions, please log in a few minutes early from a quiet, private space. Ensure your camera and microphone are working properly. Confidentiality & Emergencies All sessions are confidential and follow HIPAA guidelines. If you are experiencing an emergency, please call 911 or the 988 Suicide and Crisis Lifeline instead of scheduling an appointment online.